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TEXTBOOK FAQS


General FAQs

You can find the books needed for your courses by logging into your MyGeorgiaSouthern Account and searching for your “Course Book List” under your Registration Information section OR also under “Compare Book Prices” under your Folio courses. This will auto populate a list all listed textbooks required for your enrolled courses. You can also search directly on our website, www.gsustore.com under “Textbooks” & “Shop for Books” by locating each course you are enrolled in. If you choose to shop in store, you will need your course schedule, which displays department, course and section for each enrolled course. If you need a copy while in store, we have computers available to print your schedule out to aid in shopping for your books.
If textbooks are not listed on our website for a course, then the professor has not requested any books to date or may not be requiring any materials for the course. Do not buy a books required by a similar course since textbooks vary for each professor. Check the website again closer to the start of classes to see if your course listing may have updated, or wait until you speak with your professor.
When a professor indicates a textbook is required, it means that the book is an integral part of the lesson plan for the course and not having it would make the course much more difficult. If a textbook is marked Recommended or Optional, it means the material is supplementary to the lesson plan and will enhance your overall understanding of the course material. If there is more than one option for course materials, you will see Choose One on the shelf tag. This simply means that an option is required but you can choose between the options available based on your preference.
Yes. You will need to create an online account that will be used by store for processing and shipping information.
Our system lists used prices online regardless of availability and due to daily inventory changes, used books are not guaranteed to be in stock. To increase your chances of getting used copies, place your order as early as possible. If a used book is not in stock, please see the Textbook Office about status and reordering possibility.
You total charged can differ from your confirmation email because of price fluctuations in the textbook. It can also differ if you have selected "Ok to Substitute" and we do not have a used copy of the textbook you need, we will substitute a new copy to complete your order and vice versa. This will cause price changes and will be reflected on your invoice upon fulfillment.
If a textbook that you have ordered online is out of stock, we will process it as soon as our incoming shipments arrive in store. If we do not have any outstanding orders for a textbook, we will special order a copy for you and contact you upon arrival. If a textbook that you are looking for in store is out of stock, please see the Textbook Office to find out the status of the book.
Textbooks could be cancelled for payment rejection or if you have selected no substitutions for an item and we didn’t have the appropriate stock to fulfill the order. If you have selected "No Substitutions" for your order and we do not have the item requested available, then that item will be cancelled from your order. To prevent cancellations, select "Ok to Substitute". By doing this, you are agreeing to purchase a new book if a used book is not available. Please see the comment field on your order for information about your cancellation.
When you place your order, you can choose to have your order shipped to you or to be picked up in store. Orders are available for pick up at the web order counter in store during normal business hours. Web orders are pulled and processed Monday through Friday during normal business hours. Typically orders ship 1-2 business days after they are placed except during high volume periods at the start of the semester. You will receive an email notifying you that your order has been processed for shipment or is ready for pick up in the store.
Yes. Please contact the store to cancel your web order and come to the store to purchase your books in person for faster service.
Class notes & lab manuals are printed and bound specifically for our university. A professor may opt for class notes if they require readings from several different textbooks or journals or have their own authored material. In the event that these items are sold out, please contact the textbook office for reordering.
PKG is an abbreviation for package and indicates that the book comes with supplemental materials that are required for the course. Typically, a package is only available new and the supplemental materials may be study guides, solution manuals, or access codes. ACS CODE is an abbreviation for Access Code and is only available new. Most access codes come with an eBook & supplemental material, but it determined by class use. BDL is an abbreviation for Bundle, which is usually a set of books or supplemental materials, but do not contain a digital product. Bundles can be used or new.
All non-text required items can be found year-round in the supplies department of the store.

Texbook Rental FAQs

We offer a rental program with in store options for saving money on your required textbooks. Rentals can be purchased with financial aid as an options. You can get your book from the shelves and check out at any register and will be given a rental receipt with your applicable terms and conditions and due date. You will need a valid credit card to secure rental for the term as well.
An in-store rental will save you up to 50% of the purchase price of the book. When you rent your books, you pay a lower up-front cost, but your books cannot be sold back at the end of the semester.
No. Some books including workbooks, custom-published books, imported books, etc. are not available for rent.
To check availability and pricing for rentals, you will need to visit the store or call to confirm pricing.
Rentals are due back 125 days from the date of the rental or at the end of the semester during finals week.
You have until the end of the first week of class to return your rental for a refund. To obtain a refund, you must return book to customer service with rental receipt for a full refund.
Rental books are in quality depending on new or used condition that is applicable for inventory, but our used inventory is of good or better condition to ensure quality.
Yes, acceptable amounts of writing and highlighting are permitted.
Rental books are due to be returned during finals week. We will have designated rental return counters set up in our store for convenient return.
You may extend or buyout a rental in store by purchasing the book with the remaining amount that is equal to the original price of the book.
No, we do not offer credits or refunds if the books are returned earlier than the due date.
If your books are not returned by the due date, the credit card on file will be charged the buyout amount for the rental.

eTextbook FAQs

eTextbooks are often priced lower than their physical counterparts saving you up to 60%. They also offer enhanced web functionality such as search, instant access, and note-taking. It also means fewer heavy textbooks in your backpack.
eTextbooks are only available for a limited subscription period. Printing capabilities may be limited. Refunds are limited. In order to access your eTextbook in class or elsewhere, you will need to have internet access or a reading device.
eTextbooks can be purchased in-store or online at www.gsustore.com. eTextbooks purchased online will be available for reading immediately after checkout.
You will be given a redemption code on your store receipt. Keep the redemption code safe. It can't be replaced if lost. Then go to www.bookshelf.vitalsource.com and enter your redemption code in the "Enter Redemption Code" box. Follow the instructions to create an account or if you have an account already, login to proceed. Next, confirm your redemption code purchase to complete the redemption code process. You will then be taken to My Bookshelf where you can read your new eTextbook.
eTextbooks are eligible for a full refund within one week from the beginning of classes if: No more than 20% of the eTextbook content has been viewed and/or printed. The access code for any online resources included with the eTextbook has not been viewed. If you have "checked out" any part of your eTextbook to view offline.
eTextbooks may be read on the following browsers: Online Viewing: *IE 7.0 or higher (Windows) *Firefox 3.5 or higher (Windows/Mac) *Safari 3.0 or higher (Mac) *Chrome Offline Viewing: *Firefox 3.6 or higher (Windows/Mac)
Yes. There is a separate app designed for iPhones, iPads, and Android devices available for free at App Store.
eTextbooks will work on Kindle Fire, iPads, or Android tablets with OS 3.0 or higher. eTextbooks are not compatible with the original Kindle.
You will need internet access to "check out" or "check-in" chapters of your eTextbook. Once you have checked out your eTextbook chapters, you can read them offline without an internet connection.
You can print up to 10 pages at a time from an eTextbook. There is also an overall limit to the number of pages you can print equal to 150% of the total number of pages in the book. For example, if the book has 200 pages, you can print up to 300 pages from the eTextbook. A dialog box will appear when you have reached the limit.
You can check out three chapters/sections at a time to view offline.
Expirations vary, but most eTextbooks subscriptions last for 180 days. After the subscription period, you will no longer be able to access the content.
Online versions of eTextbooks can be accessed from any computer with an internet connection. Chapters that have been checked out for offline viewing can only be accessed from the computer on which the chapters were downloaded.
No. eTextbooks are all about savings-upfront savings. Instead of wondering how much your book will be worth at end-of-term buyback, you get your money up front in the form of savings on your initial purchase.
For questions related to your eTextbook usage, please see the Vitalsource service website at www.support.vitalsource.com or call 866-588-3197. For questions related to your eTextbook purchase, contact The University Store for further assistance.

Textbook Buyback FAQs

By purchasing used books and participating in buyback, you can save up to 75% of the new book price. For example, if you bought a used copy of a $100 book for $75 and then sold it back at the 50% price of $50, you would pay only $25 for the use of the book which is 25% of the new book price.
Bring your books and your Eagle ID card in store or to our off site campus locations to participate in buyback.
The buyback price is determined by various factors. Textbooks fall into one of three categories. During the course of a semester or buyback period, a title may move from one category to another based on demand.
 
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