skip to main page content

Customer Service

Having Problems?

Help is just a phone call away. You can contact our friendly Customer Service to discuss any problems you are having by calling 1-800-861-7059.



Secure Shopping Guarantee


Gsustore assures that your credit card information is safe with us! In an effort to further protect the consumer against fraudulent charges, offers our customers total security assurance. Here's how we protect you: uses the latest in encryption technology, digital certificates, secure commerce servers and authentication to ensure that your personal information is secure online. holds digital certificates from Verisign, Inc., a trusted third-party Certification Authority (CA). Also known as Digital IDs, these digital certificates are similar to your driver's license, passport or membership card in that they prove your identity. Digital IDs are useful in electronic commerce because they verify the identity of the parties involved.





Privacy Policy


We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. At no time will we sell or broker any of the information we receive from you to any third parties. We will use it only for our own internal purposes and, where appropriate, to contact you directly. If you have any questions concerning our Privacy Policy, please feel free to contact us by email at or by telephone at: (800) 861-7059.





Shipping Options

Shipping and Handling

The University Store is proud to offer one flat rate of $6.25 shipping for any domestic order within the continental United States.

International Shipments

For international shipments, the shipping cost will be added to the customer's order total. Small shipments to Canada will be charged $30.00 in shipping fees. APOs and other military mail will be charged $12.00 shipping. Other international orders will be quoted shipping costs via email or phone.


Web orders are pulled and processed Monday through Friday during normal business hours. Typically orders ship 1-2 business days after they are placed except during high volume periods at the start of the semester. You will receive an email notifying you that your order has been processed for shipment or is ready for pick up in the store.

In-Store Pickup

In-store pickup purchases will be held at the customer service desk. A valid picture ID is required at pickup.

Customer Care

If you have questions, please e-mail us at or contact us by calling 1-800-861-7059.





Join the U Count Rewards Program Today

The U Count Rewards Program allows you to earn points on every purchase you make at the University Store retail locations and online at  The more your purchase, the more points you earn. 

  • * Each time you make a purchase at the University Store, let the cashier know you are a U Count Rewards member.  Either provide your Eagle ID or give your phone number if you are not a Georgia Southern student. 
  • * When ordering online at, be sure to check the “Yes” button indicating you are a rewards customer. 
  • * Points are available within seven days of your qualifying purchase.
  • * You receive a point for every dollar spent on general merchandise or textbooks.  You receive a $2 discount for every 100 points you earn.  Your points expires five years from the date earned.

How to Enroll for U Count:

1. In store, let the cashier know you would like to enroll in the U Count program.

2. If you already have an account online at, log into your account (upper right hand corner of site) and select “Update your profile”.  Scroll towards the bottom of your profile page until you see the option to enroll in the U Count program.  Select “yes” to enroll.  Enter your Eagle ID number or your 10-digit telephone number with no spaces or dashes.    Select the “Register” button near the bottom right, just above the footer.

3. If you do not have an existing account online at visit the site and click on “Account” in the upper right hand corner.  Select “Register” and then “Create an account for browsing and shopping”.  Complete all required information indicated by the asterisk*.  At the bottom of the profile page you will see the option to enroll in the U Count program.  Select “Yes” to enroll.  Enter your Eagle ID number or 10-digit telephone number with no spaces or dashes.   Click the “Register” button near the bottom right, just above the footer. 

Some Details of the U Count program:

1. You may exchange merchandise paid for in part or whole by U Count points, however, U Count points are non-refundable. If you request a refund on a purchase paid at least in part with U Count points, those points will not be credited back to your account.  Other forms of tender such as cash or credit card will be refunded in the appropriate form of payment.

2. The University Store reserves the right to modify or cancel the rewards program at any time and for any reason.  Any unredeemed points become invalid if the program is canceled.

3. Points are for individual use only. Departmental and third party charge transactions are excluded. Financial aid bookstore credit purchases are considered individual and are included in this program.

4. Points expire five years from when they were earned.

5. Points cannot be earned or redeemed on the following:

  • * Parking Passes
  • * Event Tickets
  • * Rental Late Fees
  • * Rental Non-return/Damaged Fees
  • * MOWR Non-return/Damaged Fees
  • * Honors Late Fees
  • * Honors Non-return/Damaged Fees
  • * Shipping Charges
  • * Ustore Gift Cards
  • * Sales Tax





University Store Return and Exchange Policy


All returns and exchanges require a receipt or gift receipt. All refunds will be made in the form of the original payment.(Checks require 5 business day wait for cash refund.) Gift receipts are valid for exchange only. Merchandise must be in the same condition as it was purchased. Clearance items are non-returnable.

General merchandise must be exchanged or refunded within 30 days of purchase.

Technology items must be in original unopened package and exchanged or returned within 30 days of purchase. Defective items must be directed to the manufacturer.

Textbooks, access codes, rental books and, eBooks must be exchanged or refunded within one week of the first day of the semester. New book packages access codes and ebooks must not be opened, accessed or downloaded. All Textbooks, access codes, rental books and Vitalsource eBooks purchased after the first week of the semester are ineligible for return or exchange.

Web Order Returns and Exchanges

If you need to return or exchange an item please use the following address:

By United States Postal Service:

P.O Box 8003

By UPS or FedEx:


Please include information such as your name, order number and if you wish to exchange or return. If exchanging for other merchandise, please be sure to let us know the size or item you wish to have sent to you in place of the returned merchandise. Shipping charges for merchandise returns and exchanges are non-refundable unless the return is a result of store error.





Partial Shipments

Partial orders are shipped only if one or more of the desired items are not in stock. In an effort to ensure the happiness of our customers, The University Store will make sure every order is shipped prompt and accurate. In addition, you will not be charged for the shipment of your back-ordered item.