University Store Return and Exchange Policy

• All refunds and exchanges require a purchase receipt (printed or digital) or gift receipt.
•  All refunds will be made in the form of the original payment.
• Gift receipts good for exchange only.
• Merchandise must be in the same condition as it was purchased.
• Technology items must not be opened.
• Clearance and special order items are non-returnable.

• General merchandise must be exchanged or refunded within 30 days of purchase.
• Defective technology merchandise must be returned within 24 hours of purchase. Earbuds are not eligible for refund or exchange.
• Textbooks, access codes, rental books and, eBooks must be exchanged or refunded within the first 5 days of the current semester. New book packages, access codes and eBooks must not be opened, accessed or
  downloaded. All Textbooks, access codes, and eBooks purchased after the first week of the semester are ineligible for refund or exchange.
  

Web Order Returns and Exchanges
Please see the return and exchange requirements listed above. Returns and exchanges will not be processed unless they meet the requirements listed above.

If you need to return or exchange an item please use the following address:

By United States Postal Service:

UNIVERSITY STORE
ATTN: RETURNS
P.O Box 8003
STATESBORO, GA 30460


By UPS or FedEx:

UNIVERSITY STORE
ATTN: RETURNS
91 GEORGIA AVE
STATESBORO, GA 30458

Please include your receipt / packing list and a note giving us your name, order number, contact information, and a brief explanation of your return or exchange request including item numbers. If your return is the result of a store error, please contact our web order department at 912-478- 0657 to receive your pre-paid UPS return label. Otherwise, please ship your return to us via a trackable service with the requested information. University Store will be happy to cover shipping costs to ship your exchanged item back to you. If there is a price difference between the items you are exchanging, we will reach out to you by phone to get a credit card number to either refund or charge your card the difference.